Web outsourcing: further reading

For years, companies have outsourced service functions like IT and facilities management with an eye toward streamlining overall corporate efficiency. But a new model -- transformational outsourcing -- can make changes happen throughout the organization by outsourcing not just support areas but core business functions. Based on an Accenture study, this book offers a look at successes and failures from organizations in the U.S. and abroad.

ISBN: 0814472184

A day does not pass without a newspaper report about yet another company that has started outsourcing technology or other business processes to India. The Senate voted 70 to 26 in favour of preventing federal contracts going offshore, yet US managers continue to beat a path to India because it is the global leader for offshore IT-enabled services. Many CEOs seek to reduce their costs or improve service quality, but not many understand India on their first visit and some are confused by the culture.

ISBN: 3540208550

This book reveals how GE, American Express, Dell, British Airways, Delta Air Lines, BellSouth, British Telecom, and other companies are using offshore outsourcing to reduce costs associated with IT, customer care, finance and accounting, human resources, and transaction processing.

ISBN: 0974827002

Management and technology consultancy Accenture published on 15/5/2003 its second annual study on government outsourcing practices worldwide. Entitled 'Outsourcing in Government: Pathways to Value', this year's report provides an analysis of outsourcing practices and patterns across 23 governments in Asia, Europe, North America and South America, based on a survey of more than 160 government executives involved in large outsourcing projects.

When Adrian Comstock first dreamed up DriveGear.com, international labor management was the last thing on his mind. His seemed like a typically all-American idea: an e-commerce site where auto enthusiasts could purchase performance parts online. Imagine his surprise when, several months later, he found himself working with a development team based in Russia.

Define the problem, choose your design firm carefully, help designers evolve your vision, do preliminary user research, set clear goals and success criteria, map out project modules, demand clear documentation, express communication preferences, designate a single point of contact, and rally key stakeholders.