Web outsourcing: 64 book reviews

For years, companies have outsourced service functions like IT and facilities management with an eye toward streamlining overall corporate efficiency. But a new model -- transformational outsourcing -- can make changes happen throughout the organization by outsourcing not just support areas but core business functions. Based on an Accenture study, this book offers a look at successes and failures from organizations in the U.S. and abroad.

ISBN: 0814472184

A day does not pass without a newspaper report about yet another company that has started outsourcing technology or other business processes to India. The Senate voted 70 to 26 in favour of preventing federal contracts going offshore, yet US managers continue to beat a path to India because it is the global leader for offshore IT-enabled services. Many CEOs seek to reduce their costs or improve service quality, but not many understand India on their first visit and some are confused by the culture.

ISBN: 3540208550

This book reveals how GE, American Express, Dell, British Airways, Delta Air Lines, BellSouth, British Telecom, and other companies are using offshore outsourcing to reduce costs associated with IT, customer care, finance and accounting, human resources, and transaction processing.

ISBN: 0974827002

Firms are developing policies for outsourcing IT and other basic functions, this book analyzes this issue from the perspective of both the outsourcer and the insourcer. It describes management needs and shows how technology can be used to meet these needs. It also highlights the benefits and risks that companies face when they attempt to differentiate themselves through new technology. The book is based on a research project in the US, UK, Germany, France, Switzerland, and Sweden.

ISBN: 140390345X

Offshore information technology (IT) services and IT-enabled services - including application development and monitoring, call centers and business process outsourcing - have the potential to save companies 35-65% on their in-house costs. They create opportunities for operational and IT executives to do more with less and for leaders to increase sales and marketing budgets - business imperatives in the current economic climate.

ISBN: 0972868208

This book considers how to go about the moulding of an IT function in order to ensure output from the resources within that organization. Key topics covered: What is an organization?: issues and key considerations for IT from an organizational perspective. Why change?: the impact of generic business approaches demanded by current business models and pressures. Solutions vs Products: the IT organizational impact of moving from a product-based to a solutions-based business model. Outsourcing: the trend to place elements of IT's delivery capability outside the core business means that IT functions are often aligned to both manage these relationships and rise to the challenges that outsourcing offers. Resource Management: questions about people and the need to adapt resource management approaches.

ISBN: 1852337273

This book combines background information with practical guidance and covers the outsourcing process, from the initial decision to outsource, through to managing the outsourced services on a daily basis.

ISBN: 1852336102

This book offers insights into how to manage software development across international boundaries. It is based on a series of case studies looking at the relationships between firms from North America, the U.K., Japan and Korea with Indian software companies. It analyzes the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs).

ISBN: 0521816041

This book enables practitioners to focus on the issues that need to be addressed so that the structure of their sourcing strategy and its implementation is sound. It provides insight into the challenges likely to be faced and give advice on how to pre-empt and manage these.

ISBN: 0750656514

What are the actual intentions of organizations for evaluating and then choosing outsourcing? What problems are these organizations attempting to solve with outsourcing? Do vendors satisfactorily provide solutions to these problems? What are the advantages and disadvantages of outsourcing? If an organization decides to outsource, are there strategies which can be employed to assure an effective outsourcing arrangement? What happens if outsourcing does not work for a particular company; can it return to a non-outsourced state and at what cost? How do new sourcing trends, like application service providing, challenge the traditional IS outsourcing life cycle? Questions such as these motivated the conceptual development of this book.

ISBN: 3540431039